Domestic Shipping Rates and Estimates
Flat-free shipping rate:
Shipping Country: USA
Processing time: 1-3 business days
Estimated delivery time: 7 to 10 business days
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven't received your order within the estimated time, please get in touch with us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of our carriers falls into this group, we will look up their policy and communicate it to you via email.
Refunds, returns, and exchanges
MaBootique offers returns and refunds for items within 30-day of receipt of shipment, which means you have 30 days after receiving your item to request a return and refund.
To be eligible for return and refund, your item must be in the same condition that you received it, new, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Please read through our Returns & Refunds Policy to fully understand our procedure if you wish to return your ordered item after it has been processed, shipped, and delivered. or contact us via email email@example.com
Our Mailing Address in the US:
1317 Edgewater Dr #1411
Orlando, FL 32804, US.
Email Address: firstname.lastname@example.org.
Phone Number: +1 (201) 971-3113.
AnswerPayPal Express, Visa, MasterCard, American Express.
AnswerNo, accounts are totally optional.
Immediately after placing your order, you should receive an email notification at the email you entered during the checkout process confirming your order information.
No, currently we only accept orders within the US.
To get your items packed and out to you as soon as possible, your credit card is charged when you place an order. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!
Yes! We love you and want to keep you and your personal information safe. The solution to this problem is to encrypt your sensitive data for transmission. Secure Sockets Layer (SSL) was created for this very purpose. SSL uses a complex system of key exchanges between your browser and the server you are communicating with in order to encrypt and protect your data. We do not store your credit card information and it will be used one-time only upon purchasing your product. Then your credit card information will be purged.
Items shipped internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies..
We offer FREE Economy Shipping.
MaBootique provides you with an excellent opportunity to track your order by simply indicating your tracking number.
As soon as you get the number after shipment confirmation, fill it in on our Track my Order page and click on the Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.
Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, the estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times.
please allow 2-4 days for your tracking number to be updated in their system once your shipping confirmation email is received. Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs, and updating their tracking systems can take time.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! If your order is confirmed lost in transit by the shipping carrier, we can ship a replacement free of charge. We may ask for your help before doing that, like confirming your shipping address is correct. It would also be good to double-check with your local post office to try locating the lost package.
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30-day time frame, please reach out to email@example.com.
Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
Please email us at firstname.lastname@example.org, before returning your order.
Return address: 1317 Edgewater Dr #1411, Orlando, FL 32804, united states.
Your order number must be notated in the package. Customers are responsible for return shipping. Shipping costs are non-refundable. Once we receive returned packages they are inspected & will be processed within 3-6 business days. You will then be given a refund of the amount of the item at the time of purchase minus shipping charges. All denied returns will be donated to charity if not claimed within 30 days.
If for any specific reasons you do need to return something to us, follow the complete steps below to initiate a return:
1. Drop us a query here with information such as below:
- Your full name
- Order ID. (.e. #AVXXXX)
- Reason for return. You may refer to our Refund Policy section below to understand what circumstances an ordered item can be returned and refunded.
2. Provide us information such as receipts, invoices, videos, and images as a proof if it's applicable for any of the reasons stated below:
- Damaged on arrival
- Faulty manufacturing or broken after use
- It is the wrong product, size, color, or variants
3. Once we received your query, we will investigate and get back to you within 24-48 hours.
4. By the next 24-48 hours, after our internal team has reviewed your query and information and if it is successfully approved, our team will provide you with 2 choices:
- You are eligible for a full refund, under the circumstances where you need to return the item back to us in the same condition as how you received it, new, unused, with tags, and in its original packaging.
- We will replace and deliver a brand-new item to your doorstep, under the circumstances where you need to return the item back to us in the same condition as how you received it, new, unused, with tags, and in its original packaging.
5. Whether you wish to get a full refund or the item replaced, please take note that:
In order to do a return, you have to return the item within 30-days of receiving the item, not purchase day.
- MaBootique will bear the actual cost of return shipping only under the circumstances that the item you received was damaged, faulty or defective upon arrival.
- Meanwhile, if the reason you initiate a return and refund is that you purchased the wrong item, wrong size, and variant, or you just no longer want the item; self-remorse in general, you will need to bear the actual cost of return shipping to get the item shipped back to us in order to get a refund.
Make sure to return the item in the same condition as when you received it, brand-new, unused, with tags, and in its original packaging. Please carefully follow the instructions provided by MaBootique, as failure to do so may result in damage to the item. MaBootique will not be responsible and you will not be entitled to a refund nor will you get a replacement of a brand-new item if MaBootique receives the returned item is damaged, faulty, or defective condition.
6. After you get the item shipped back to our warehouse address, kindly scan, screenshot or capture the receipt for us to confirm that the item has been shipped by you.
7. We will notify you once we've received and inspected your returned item, and let you know if the refund was approved or not. If approved, we will proceed to take action accordingly as per the choices made by you stated in (Point 4.)
8. You'll be automatically refunded using your original payment method. Please note that it may take up to five business days for your bank or credit card company to process and post the refund amount.
You can always contact us here if you are unsure of anything. Our Customer Service Specialist Team is here to help.
Credit card refunds usually take 5-10 business days to appear on your statement.
Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at email@example.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time-sensitive.
Once your order has been submitted it can no longer be modified. Please make sure to double and triple-check that all items you loved are in your cart, the address your order is being shipped to is spot on, and the payment method you are using is good to go!